Kickstarter Refund Policy
Steve Jackson Games has a “no questions asked” refund policy on your Kickstarter pledges.
Below you will find information on how your refund will be addressed based on when it is requested.
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Refunds within 14 days of project close: We will process a 100% refund of your pledged amount. This will be completed through Kickstarter.
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Refunds after 14 days of project close: We will process a 90% refund of your original pledge amount. This will be completed through Kickstarter.
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Refunds for a return: We will process a 90% refund of your original pledge amount upon receiving your return. BackerKit add-on items will be refunded at 100% rate. Shipping fees will not be refunded. All returns must be unopened and in original condition. To start a return, please contact [email protected]
(At times Kickstarter refunds will not process, and we may use another method such as PayPal to refund the same 90% of your pledge. We will reach out to you if this situation arises.)
Why only a 90% refund?
https://www.kickstarter.com/help/fees?ref=faq-basics_fees
As you can see above, Kickstarter charges a 8-10% fee for each pledge. After 14 days, we can no longer recover those fees. Due to this, 10% of your pledged amount on Kickstarter will be retained to cover Kickstarter and payment processing fees, as well as the time it takes to address your refund.
BackerKit Refunds - BackerKit does not retain fees in a refund, so any amount refunded through BackerKit will include 100% of the amount charged. You will still be subject to a 90% refund if your whole pledge is cancelled.
Last updated: January 30, 2019 19:46
United States Shipping Estimates
The following are estimates only and include both shipping and handling. These estimates are based upon the initial weight of the items in your pledge. Should unlocked stretch goals affect the shipping weight of the product, adjustments will be made and final shipping will be charged through BackerKit, after the project closes. Add-on items will be available in the post Kickstarter survey phase. Any items you add will be calculated on a total weight basis, and that value will be added to your final shipping total.
- US rewards will be shipped from within the US.
$20 reward - $9 $40 reward - $11 $75 reward - $12 $145 reward - FREE $175 reward - FREE $200 reward - FREE $250 Retailer - FREE
These prices include both Hawaii and Alaska.
Last updated: January 30, 2019 14:09
Canadian Shipping Estimates
The following are estimates only and include both shipping and handling. These estimates are based upon the initial weight of the items in your pledge. Should unlocked stretch goals affect the shipping weight of the product, adjustments will be made and final shipping will be charged through BackerKit, after the project closes. Add-on items will be available in the post Kickstarter survey phase. Any items you add will be calculated on a total weight basis, and that value will be added to your final shipping total.
- Canadian rewards will be shipped from within Canada.
$20 reward - $16 $40 reward - $16 $75 reward - $16 $145 reward - $20 $175 reward - $20 $200 reward - $20 $250 Retailer - $25
While we are shipping from within Canada and expect no additional fees, please be aware that should any taxes or customs fees be assessed they are exclusively your responsibility. These fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.
Last updated: January 30, 2019 14:09
United Kingdom Shipping Estimates
The following are estimates only and include both shipping and handling. These estimates are based upon the initial weight of the items in your pledge. Should unlocked stretch goals affect the shipping weight of the product, adjustments will be made and final shipping will be charged through BackerKit, after the project closes. Add-on items will be available in the post Kickstarter survey phase. Any items you add will be calculated on a total weight basis, and that value will be added to your final shipping total.
- UK rewards will be shipped from within the UK.
$20 reward - $17 $40 reward - $17 $75 reward - $17 $145 reward - $17 $175 reward - $18 $200 reward - $18 $250 Retailer - $25
While we are shipping from within the United Kingdom and expect no additional fees, please be aware that should any taxes or customs fees be assessed they are exclusively your responsibility. These fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.
*Note regarding Brexit: Our current plan calls for shipping into the UK directly, so UK backers should not be affected.
Last updated: January 30, 2019 14:09
European Union Shipping Estimates
The following are estimates only and include both shipping and handling. These estimates are based upon the initial weight of the items in your pledge. Should unlocked stretch goals affect the shipping weight of the product, adjustments will be made and final shipping will be charged through BackerKit, after the project closes. Add-on items will be available in the post Kickstarter survey phase. Any items you add will be calculated on a total weight basis, and that value will be added to your final shipping total.
$20 reward - $21 $40 reward - $22 $75 reward - $23 $145 reward - $24 $175 reward - $25 $200 reward - $25 $250 Retailer - $30
Please be aware that should any taxes or customs fees be assessed they are exclusively your responsibility. These fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.
*Note regarding Brexit: Our current plan calls for shipping into the UK, and for a UK fulfillment team to handle shipping. We will make every effort to adjust our plan to facilitate VAT free shipping, but should that not be an option, refer to the paragraph above.
** Malta, Greece, Bulgaria, Romania, and Estonia will slightly higher fees due to increased costs to mail into these countries. The exact amounts will be available during the BackerKit phase.
Last updated: January 30, 2019 14:09
AU & NZ Shipping Estimates
The following are estimates only and include both shipping and handling. These estimates are based upon the initial weight of the items in your pledge. Should unlocked stretch goals affect the shipping weight of the product, adjustments will be made and final shipping will be charged through BackerKit, after the project closes. Add-on items will be available in the post Kickstarter survey phase. Any items you add will be calculated on a total weight basis, and that value will be added to your final shipping total.
- Australian and New Zealand rewards will be shipped from within the United Kingdom.
$20 reward - $20 $40 reward - $20 $75 reward - $25 $145 reward - $30 $175 reward - $30 $200 reward - $30 $250 Retailer - $35
While we are shipping from within the UK and expect no additional fees, please be aware that should any taxes or customs fees be assessed they are exclusively your responsibility. These fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.
Last updated: January 30, 2019 14:09
Rest of World Shipping Estimates
The following are estimates only and include both shipping and handling. These estimates are based upon the initial weight of the items in your pledge. Should unlocked stretch goals affect the shipping weight of the product, adjustments will be made and final shipping will be charged through BackerKit, after the project closes. Add-on items will be available in the post Kickstarter survey phase. Any items you add will be calculated on a total weight basis, and that value will be added to your final shipping total.
- Backers not included in regions noted above will have their items sent from the United States via FedEx, or other similar services.
$20 reward - $30 $40 reward - $30 $75 reward - $40 $145 reward - $60 $175 reward - $75 $200 reward - $75 $250 Retailer - N/A
Please be aware that any taxes or customs fees be assessed they are exclusively your responsibility. These fees will be determined when the shipment arrives in your country. We also cannot guarantee that an order will not be confiscated or rejected by your country’s customs.
Last updated: January 30, 2019 14:09
Can I use a Freight Forwarder?
Absolutely!
Please keep in mind that once the package shows as delivered to your forwarder, we absolve ourselves from responsibility for delivering your pledge.
Please also make your forwarding accommodations as early as possible, because we will not make delivery changes after payment for shipping has been submitted.
Last updated: January 30, 2019 14:09
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.