Shipping Update
almost 4 years ago
– Sat, May 02, 2020 at 06:20:01 PM
We are being very cautious when it comes to shipping, but we can now report that the Pocket Box rewards have again started mailing out to project supporters..
As of this morning:
- 13 U.S rewards still have to be packed and shipped.
- 283 International rewards have to be packed and shipped.
Only one member of the team is going into the warehouse at a time, and only a few times each week, so our packing and shipping rate is far slower than it would be in normal times. We prefer to go slow, though, and minimize risk to the warehouse crew rather than send everyone in the building on the same day.
We will continue to pack and ship rewards until they are all on their way. If something changes, or when we have news on the team's progress, we will post a new update and let you know the latest news.
Thanks for your patience and understanding as we work through unusual circumstances and do our best to stay safe during a global pandemic.
- Phil Reed
COVID-19 And Fulfillment
almost 4 years ago
– Mon, Apr 27, 2020 at 10:43:29 PM
As many of you may already know, the world is facing a pandemic and many businesses are working through the situation as best they can. Our office and warehouse were under a shelter-in-place order starting in March, and all of us are doing as much work as we can from home.
When will we return to fulfilling this campaign? Just as soon as we are able to do so safely, without risking the health of our team. We've started experimenting with some ideas that will let us ship items from Warehouse 23 at a very, very reduced rate, but we're not yet ready to do more than test new processes. Ultimately, our first goal is: Keep the team -- all of the team -- safe from the danger of the virus.
We will post an update once we know more. We thank you for your patience as we deal with the impact of COVID-19 on our operations and we appreciate your understanding that we do not want any of our team to suffer from the virus.
- Phil Reed
Autoduel Tales Now Available in Print and PDF
about 4 years ago
– Fri, Mar 27, 2020 at 12:30:56 AM
First, Austin is under a shelter-in-place instruction and our physical shipping is closed for the immediate future. We will be back up and running just as soon as it is safe to do so. The team is now working from home and we're still doing all we can to keep new games flowing.
Second, on the flowing part, we're happy to announce that the collected fiction of Autoduel Quarterly is now available in PDF and in softcover print-on-demand.
As you know, we had originally promised that we would run a Kickstarter campaign to create this book. As we mentioned in a previous update, though, we decided to bypass the Kickstarter campaign and move straight to creating the book. And now it is ready!
We released the print-on-demand book on Amazon so that many of you, no matter where you are in the world, can get the book faster and cheaper than if you ordered it directly from us.
Thank you for your support, gang, and please stay safe and healthy!
- Phil Reed
Fulfillment Update
about 4 years ago
– Thu, Feb 27, 2020 at 11:26:14 PM
Packing and shipping rewards continues! We are sorry to report that this is taking longer than we anticipated, and today we made the decision to move the last of the Pocket Box fulfillment work to Warehouse 23. On Monday, we will start transferring inventory from the off-site warehouse into the Warehouse 23 building where the in-house team will take on the task of packing and shipping rewards.
There will be a slight pause in shipping while we move inventory. Ultimately, though, this will give us more control over the fulfillment stage and we will be better able to monitor progress and QC.
At the moment, all we ask is for your continued patience. You have all been wonderfully patient throughout this campaign, and we cannot thank you enough for standing behind us and cheering us on.
We will have more news next week once we have shifted inventory into Warehouse 23.
- Phil Reed
Shipping Update
about 4 years ago
– Fri, Feb 14, 2020 at 12:34:47 AM
As of our weekly Kickstarter meeting* this morning, 1,290 United States packages have shipped. The fulfillment team continues to pack and ship rewards as fast as they can manage; they're now down to the complicated U.S. packages -- those with several add-ons -- and then they will start work on the international packages.
We are sorry that this is taking so long. We will keep packing and shipping rewards as fast as we can, and we appreciate your patience as the fulfillment warehouse works their way through this large and complicated project.
- Phil Reed
* Once each week, a core team meets in the office to review the status of all open Kickstarter campaigns. (And, at times, to touch on upcoming projects.) This is our best chance to identify and correct any issues that may have surfaced.
To read about the status of our active Kickstarter campaigns, please see today's Daily Illuminator post.
